The survey was carried out with 1081 Brazilians between March 10 and 16, just before the covid-19 pandemic spread to Brazil. To verify whether there were changes in consumer perception after the beginning of social isolation in cities, the survey was repeated in September. Most opinions remained, with minimal fluctuations.
The biggest difference of opinion was related to the belief of automated service in the next decade. There has been a 9% increase among those who believe they will speak only to robots within a five-year period. It went from 57% to 66%.
“The pandemic taught that investing in technology is necessary. It is increasingly necessary to facilitate processes. But despite the intense use of bots , the human will always be there to solve demands with a higher level of difficulty ”, added Fernando Pompei, commercial director of the group.
The Juniper network engineers center on providing high-availability network structure to withstand the online and on-site information technology happenings of users and clients.